Frequently Asked Questions

Find quick answers to common questions about Juno Markets, including account setup, trading platforms, and more. Explore the FAQs to get started effortlessly!

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MILESTONE
NET DEPOSIT
NUMBER OF CLIENTS
LOTS TRADED
1st Level
$1,000
3
2
2nd Level
$3,000
3
10
3rd Level
$5,000
5
15
4th Level
$10,000
10
30
5th Level
$25,000
20
50
6th Level
$50,000
30
100
7th Level
$100,000
50
200
8th Level
$250,000
60
500
9th Level
$500,000
70
1000

As we currently have applied a floating leverage approach which your leverage will be adjusted according to your account equity while trading in Forex pairs and Metals. However, for other products such as Indices, Energy, Digital Currencies, and Shares, will be according to fixed leverage. For more information, please visit each of our product pages on our website.

For “Proof of ID” we do accept National ID, passport, driving license, and other government ID, and in the “Proof of Address” section, you may upload bank statement, credit card statement, mortgage or lease agreement, utility bills.

If you are unable to upload your documents, send an email with a picture of your ID card to support@junomarkets.com, and we will verify your account within 1 working day.

If your deposit has not appeared in your trading account, but the amount has been deducted from your bank account, you may reach us via Livechat or send an email with proof of your deposit information to support@junomarkets.com, and we will rectify it immediately.

Proceed to the [Settings] section in the client portal. Look for “Change Password.” You will need to enter your new password and then confirm your new password.

To make a withdrawal, navigate to the [Fund Management] section in your client portal. You’ll need to bind your withdrawal method in [Personal Information] > [Payment Method]. For the withdrawal method, you can choose from options such as Local Bank Transfer, Crypto, and Credit Card.

Withdrawals using local bank transfer or cryptocurrency method typically take within 1 working day to be processed once your withdrawal request has been approved. As for withdrawal via credit card, it may take around 2 to 5 working days to be received.

Absolutely, Juno Markets is a fully regulated brokerage. We hold a principal’s license for dealing in securities under license number 40099, issued by the Vanuatu Financial Services Commission (VFSC). Additionally, we are authorized by the Australian Securities and Investments Commission (ASIC) under Australian Financial Services Licence number 540205, further demonstrating our commitment to regulatory compliance and financial security.

You can create and manage up to 20 trading accounts with Juno Markets.

No, you do not need a large amount of capital to start trading forex. Juno Markets offer low minimum deposit requirements, allowing you to start with a small amount. However, it is important to manage your capital wisely.

Yes, we do offer cryptocurrency trading products and you may find more product info here.

Yes, the forex market operates 24 hours a day, five days a week due to its global nature. However, trading activity varies throughout the day, with the highest volatility during overlap periods of major financial centre like London, New York, and Tokyo.

A margin call occurs when your account balance falls below the stop-out level to sustain your open positions. Brokers will request additional funds to cover the potential losses. If you don’t meet the margin call, the system may automatically close out your positions starting with the most losses order till your margin level is back above your required margin level.

Juno Markets provides access to the MetaTrader 4 & 5 trading platform, a popular choice for forex traders. MT4 offers a range of tools for technical analysis and automated trading, while MT5 is suitable for experienced traders and provides wide advanced features and tools.

Yes, Juno Markets offers demo accounts, allowing traders to practice and familiarize themselves with the platform and trading strategies without using real money. You may request demo accounts from our agents via Livechat.

Forex brokers often have policies regarding trading strategies. Some may restrict or discourage scalping or hedging, while others allow a wide range of strategies, but with Juno Markets, there are no restrictions on trading strategies. However, please be advised that if any of your trades are flagged by our Risk Department for unusual trading activity, we may be required to freeze your account and take appropriate actions.

Yes, Juno Markets supports the use of Expert Advisors (EAs) on the MetaTrader 4 platform, allowing for automated trading strategies.

Juno Markets can be used for both day trading and long-term investing, depending on your trading style and strategy. Different account types and asset offerings cater to various trading approaches.

Yes, Juno Markets is now offering a 20% support floating credit bonus with a minimum deposit of $500. Once you login to your Trader Room, you may check for more information in the [Promotions] tab. You may proceed to click join and once you deposit at least $500, the credit bonus will automatically credited to you. Visit to here to find more promotions.